More people depend on internet payments since Covid: survey



More and more people are using the Internet to pay for goods and perform other financial transactions. (Bangkok Post file photo)

More and more people have turned to the Internet to conduct financial transactions and make payments for goods and services, according to a survey by Suan Dusit Rajabhat University, or Suan Dusit Poll.

The survey was conducted online with 1,047 people nationwide from November 29 to December 2.

Of those surveyed, 87.11% had transferred money, bought goods and made payments over the Internet. Only 12.89% had never used the Internet for these purposes.

When asked why – with each respondent allowed more than one answer – 71.85% said they thought it was more convenient to those who had never used the internet to make payments to pay in cash; 57.04% did not know how to use the Internet for this purpose; 35.56% feared they would be cheated; 31.85% did not have apps for payments; and 11.85% did not use a smartphone or access the Internet.

When asked of those who had used the Internet to make payments why they had done so, 93.51% said it was convenient; 81.52% said it helped reduce the use of cash, thereby reducing the risk of Covid-19 infection; 48.73% said their account balances were clearly displayed; 44.44% said they had to adapt to change; and 40.92% said transactions were free of service charges.

When asked why they made payments over the Internet, 78.88% cited goods; 76.46% of utilities such as water, electricity and Internet; 73.16% transfer money; 66.01% food; and 42.13% auto mortgage and installment payments.

When asked about the problems encountered during Internet payments, 64.68% cited system failures; 47.98% different systems used by different banks; 43.82% said they often spent more money than expected; 27.40% had their system hacked for personal data; and 22.43% said they sometimes made mistakes when making payments or transfers.

When asked about their current use of the internet for payments, compared to before the Covid-19 pandemic, 80.81% said they made more payments over the internet, 17.32% said they used the internet in the same way as ‘before and 1.87% said they made fewer payments than before.

When asked how safe they felt to make payments over the internet, 60.65% were somewhat confident, 17.29% were not very confident, 15.47% were very confident, and 6.59% n were not at all confident.


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